Terms of Service

1. Scope

These Terms of Service (“Terms”) form a binding agreement between you (“Student,” “you”) and Brackenhill Academy Ltd, a company registered in England and Wales (company number 10583926, VAT registration GB 287 6140 53) with its registered office at 47 Newhall Street, Birmingham B3 3QR, United Kingdom (“we,” “us,” “the Company”).

By enrolling in any programme, purchasing a course, or using our website and learning platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you are enrolling on behalf of an employer or other organisation, you represent that you have the authority to bind that organisation to these Terms, and references to “you” include that organisation.

These Terms apply to all services provided by the Company, including live cohort sessions, cloud-hosted lab environments, course materials, capstone projects, and credential issuance. We may also publish supplementary policies (for example, an acceptable-use policy for lab environments) which form part of these Terms when referenced.

2. Service Description

The Company provides professional systems administration training delivered through live, instructor-led cohorts. Our programme is structured across three tiers:

• Essentials Track — A foundation programme covering networking fundamentals, user management, scripting basics, backup procedures, and introductory incident simulation. Designed for administrators with fewer than two years of experience.
• Operations Track — A professional-level programme addressing incident response, security hardening, patch management at scale, and a capstone migration project. Suited to administrators with 12–18 months or more in an operational role.
• Architecture Track — A leadership programme focused on capacity planning, vendor evaluation, high-availability design, and change-management processes. The capstone is a written architecture proposal assessed by a panel of practising infrastructure leads.

Each cohort is capped at a maximum of sixteen (16) students. Training is delivered through scheduled live sessions supplemented by cloud-hosted lab environments that students access for hands-on exercises. Upon successful completion of a programme — including all required lab work and the capstone project — the Company issues a credential confirming the tier completed and the date of completion.

Session recordings are made available to enrolled students for a period of ninety (90) days following the end of the cohort.

3. User Obligations

By enrolling, you agree to:

• Provide accurate and complete registration information and keep it up to date throughout your enrolment.
• Keep your login credentials confidential and not share access to the learning platform, lab environments, or session recordings with any third party.
• Use lab environments solely for the training exercises and activities prescribed by the programme. Deliberate misuse of lab infrastructure — including attempting to access systems outside your allocated environment, running cryptocurrency miners, or launching denial-of-service activity — will result in immediate removal from the programme without refund.
• Behave professionally and respectfully during all live sessions. The Company reserves the right to remove any student whose conduct disrupts the learning environment for others.
• Refrain from reproducing, distributing, or publicly sharing course materials, session recordings, lab scenarios, or capstone project briefs without prior written consent from the Company.

4. Intellectual Property

All course materials, lab scenarios, slide decks, session recordings, capstone briefs, assessment rubrics, and platform content are the intellectual property of Brackenhill Academy Ltd and are protected by copyright law. You are granted a limited, non-exclusive, non-transferable licence to access and use these materials for your personal learning purposes during and for ninety (90) days after the cohort.

Work you produce during capstone projects remains your own. However, by submitting a capstone for assessment, you grant the Company a non-exclusive, royalty-free licence to use anonymised excerpts of your work for internal training quality purposes only.

Nothing in these Terms transfers ownership of any intellectual property from one party to the other except as expressly stated.

5. Payment Terms

All prices are quoted in pounds sterling (GBP) and are exclusive of Value Added Tax (VAT), which will be added at the applicable rate. The Company’s VAT registration number is GB 287 6140 53.

Full payment must be received no later than fourteen (14) calendar days before the scheduled start date of the cohort. Failure to pay by this deadline may result in your place being released to another student.

Employer-sponsored invoicing: Where an employer has agreed to pay on behalf of a student, the Company will issue an invoice to the employer. Employer invoices are payable net-30 (thirty calendar days from the invoice date). The employer assumes responsibility for payment regardless of the student’s attendance or completion status.

Late payment: Any amount not paid by the due date shall accrue interest at a rate of three per cent (3%) per annum above the Bank of England base rate, calculated daily from the due date until the date of actual payment. This is in addition to any rights the Company may have under the Late Payment of Commercial Debts (Interest) Act 1998.

6. Cancellation and Refunds

The following cancellation schedule applies to all individual and employer-sponsored enrolments:

• Fourteen (14) or more calendar days before the cohort start date: Full refund of fees paid.
• Seven (7) to thirteen (13) calendar days before the cohort start date: A refund of fifty per cent (50%) of the fees paid.
• After the first live session has taken place: No refund is available. However, the student is entitled to one (1) free deferral to the next available cohort of the same tier, subject to availability.

After the free deferral has been used, any subsequent re-enrolment will incur an administrative fee of two hundred pounds (£200).

All cancellation requests must be submitted in writing to admissions@brackenhillacademy.co.uk. The date of the written request determines the applicable refund tier. Refunds will be processed within fourteen (14) business days to the original method of payment.

The Company reserves the right to cancel or reschedule a cohort if the minimum enrolment threshold is not met. In such cases, enrolled students will receive a full refund or may transfer to the next scheduled cohort at no additional cost.

7. Limitation of Liability

To the maximum extent permitted by law, the Company’s total aggregate liability to you in connection with these Terms — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total fees you have paid for the specific programme giving rise to the claim.

The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or loss of anticipated savings, even if the Company has been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability for (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot be excluded or limited under the laws of England and Wales.

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to internet service disruptions, third-party hosting failures, power outages, labour disputes, or pandemics.

8. Warranty Disclaimer

The Company’s training programmes are provided “as is” and “as available.” While we take reasonable steps to maintain the quality and accuracy of course content, we make no representations or warranties of any kind, express or implied, regarding the completeness, reliability, or suitability of the training for any particular purpose.

No employment outcomes are warranted. Completion of any programme does not constitute a guarantee of employment, promotion, salary increase, or any specific career outcome. Any references to student outcomes on our website or in marketing materials are historical observations and should not be interpreted as predictions or promises of future results.

Brackenhill Academy is not a government-accredited institution. The credentials issued upon programme completion are awarded by the Company and are not regulated, endorsed, or recognised by any government body, statutory regulator, or formal accreditation authority. If your employer or professional circumstances require a credential issued or endorsed by a specific accrediting body, please confirm suitability with us before enrolling.

9. Termination

The Company may suspend or terminate your access to the programme and platform immediately if you breach any material provision of these Terms, including but not limited to misuse of lab environments, redistribution of course materials, or conduct that is disruptive, abusive, or harmful to other students or staff.

Where termination results from a breach by you, no refund shall be due. The Company will, where practicable, provide written notice of the breach and the grounds for termination.

You may terminate your enrolment at any time by written notice to admissions@brackenhillacademy.co.uk. Any refund will be determined in accordance with the cancellation schedule set out in Section 6.

Provisions that by their nature should survive termination — including Sections 4 (Intellectual Property), 7 (Limitation of Liability), 8 (Warranty Disclaimer), and 11 (Governing Law) — shall remain in full force and effect after termination.

10. Data Protection

The Company processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We collect and process personal data as necessary to deliver our training services, manage enrolments, process payments, and communicate with students.

Full details of how we collect, use, store, and protect your personal data — including your rights as a data subject — are set out in our Privacy Policy. By agreeing to these Terms, you acknowledge that you have read and understood the Privacy Policy.

In the event of any conflict between these Terms and the Privacy Policy regarding the processing of personal data, the Privacy Policy shall prevail.

11. Governing Law

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from or connected with these Terms, subject to the dispute-resolution process described in Section 12.

12. Dispute Resolution

In the event of any dispute arising under or in connection with these Terms, the parties agree to the following procedure before commencing court proceedings:

1. Negotiation: The parties shall first attempt to resolve the dispute through good-faith negotiation. Either party may initiate the process by sending a written notice describing the dispute to the other party. The parties shall use reasonable endeavours to settle the matter within thirty (30) calendar days of receipt of such notice.
2. Mediation: If the dispute is not resolved through negotiation within thirty (30) calendar days, either party may refer the dispute to mediation administered by the Centre for Effective Dispute Resolution (CEDR) in London. The mediation shall be conducted in accordance with the CEDR Model Mediation Procedure in effect at the time of the referral. The costs of mediation shall be shared equally between the parties unless the mediator directs otherwise.

Nothing in this section shall prevent either party from seeking interim injunctive relief or other urgent equitable remedies from a court of competent jurisdiction where necessary to protect its rights.

13. Changes to These Terms

The Company reserves the right to amend these Terms at any time. Where changes are material, we will provide at least thirty (30) calendar days’ notice by email to the address associated with your account, or by publishing a notice on our website. The updated effective date will be displayed at the top of this page.

Continued use of our services after the revised Terms take effect constitutes your acceptance of the changes. If you do not agree with the revised Terms, you must discontinue use of our services and may request cancellation in accordance with Section 6.

Students who are actively enrolled in a cohort at the time a change takes effect will continue to be governed by the Terms in force at the date of their enrolment for the duration of that cohort, unless the change is required by law.

14. Contact

If you have questions about these Terms or need to submit a formal notice under any section, please contact us: